Professional Services Leadership Handbook

Understand the challenges facing professional services firms and learn how to respond and take action to ensure a successful future with this practical guide to leadership.


Book Details

Dimensions 158 x 234 cm

About The Author

Adrian Furner

Alastair Beddow

Ben Kent

Nigel Clark

Is a non-executive director of the Professional Services Marketing Group. He is also the editor and lead author of the , published by Kogan the founder-director of insight-led consultancy Meridian West. Ben advises leading professional and financial services firms and provides strategic research, consultancy and a director at Meridian West, working with firms of all sizes to develop engaging, differentiated and successful client leading strategies. is Managing Director of Kommercialize, a practitioner-led advisory firm focused on commercial excellence.

Professional services firms – from the legal sector to accountancy, consulting and beyond – face increased disruption. Service delivery models are under pressure to adapt to changing client expectations. Technology offers new ways of working with clients, but changes the skills profile required of professionals, and threatens the traditional people-centred business model. The Professional Services Leadership Handbook equips leaders, and aspiring leaders, with tools and insights both to tackle these long-term disruptive trends and to maximise their firm’s profitability today.

Leaders of professional services firms find themselves with a daunting, but exciting, range of challenges ahead. Using practical insights drawn from experienced professional services leaders, the Professional Services Leadership Handbook explores new models and working practices to address four components of strategic leadership: clients, business, people and self leadership. It offers clear-sighted analysis of common pain points, and provides innovative solutions for dealing with them. This practical guide is designed for everyone involved in leadership decisions, whether that be a practice area, sector group, business function, or even firm-wide leadership role. It will help readers to focus their attention on the activities that will really make a difference to the success of their firm.